Privacy Policy
Genframe LLC (“we”, “us”) operates the Minesweeper by Arcelo mobile app (the “App”). This policy explains what information the App collects, how we use it, and the choices you have. If you have questions, contact us at support@ichat365.app.
1. Information we collect
- Account information (only if you sign in). When you sign in with Google, Apple, email and password, or — where available — Game Center or Google Play Games, we receive a user identifier and, if the provider shares them, your email address and display name. You can play as a guest without signing in.
- Profile. The nickname and avatar you choose. They are shown to other players on leaderboards.
- Gameplay data. Game results (mode, difficulty, time, moves, hints used, score), statistics, daily challenge completion, and, for Ranked and Peak matches, the moves you make (which squares you reveal or flag, and when) so that our server can verify the result. We also keep your tier, rating and season records.
- Purchases. If you buy Premium (where offered), the App Store or Google Play sends us the transaction identifiers, product and purchase time so we can grant and restore it. We never receive your payment card details.
- Device and usage data. App usage events and randomly generated app instance identifiers (Firebase Analytics and our own usage analytics), crash reports and diagnostic information (Firebase Crashlytics and our own diagnostic reporting), and a device integrity token when you start a competitive match (Firebase App Check). We do not attach your account identifier to analytics or crash reports.
- Advertising data. The App shows rewarded ads through Unity LevelPlay, an ad mediation service from Unity (ironSource), which requests ads from its ad partners (such as ironSource Ads and Unity Ads). They may collect your device’s advertising identifier, device information, ad interactions, diagnostic data and an approximate location derived from your IP address. Whether ads are personalized depends on your consent and, on iOS, your tracking permission.
- Server logs. Our servers record IP addresses and request information for security and troubleshooting. These logs are kept for a limited time.
2. How we use information
- To provide the App, save your progress and sync it across your devices.
- To run Ranked and Peak matches, seasons and leaderboards, verify results and prevent cheating.
- To provide Premium and restore purchases.
- To show rewarded ads and confirm that a rewarded ad was watched.
- To understand how the App is used, fix crashes and improve the App.
- To keep the service secure, respond to support requests and comply with the law.
3. How information is shared
- Other players can see your nickname, avatar, tier, rating and competitive results on leaderboards.
- Service providers that process data for us: Google (Firebase), Unity (LevelPlay ad mediation) and its ad partners, InMobi (consent management), Apple and Google (app stores, Game Center and Google Play Games), and Alibaba Cloud (our servers, located in the United States). Each handles data under its own privacy policy.
- Legal reasons. We may disclose information when required by law or to protect the rights and safety of our users and the service.
- Business transfers. If Genframe LLC is involved in a merger or acquisition, information may be transferred as part of that transaction.
We do not sell your personal information.
4. Your choices
- Ad consent. In the European Economic Area, the United Kingdom and Switzerland, the App asks for your consent before personalized ads are shown. The consent screen is provided by InMobi’s consent management platform, which uses your IP address to determine your region and stores your choice on your device. You can change your choice at any time in Me → Settings → Privacy options.
- Tracking on iOS. The App asks for permission before using your device’s advertising identifier. You can change this in the iOS Settings app.
- Advertising identifier on Android. You can reset or delete it in your device settings.
- Playing as a guest. Signing in is optional; guests keep their progress only on the device.
5. How long we keep information
We keep account and gameplay data while your account exists. When you delete your account (see section 6), your personal data is removed from our active systems right away and from our backups within 15 days, when those backups expire. Server logs are kept for a limited time. Firebase analytics and crash data are kept according to Google’s retention settings. Our own usage and diagnostic records are used for app performance, troubleshooting and retention analysis, under the same usage analytics choice, and do not contain your account identifier, email, nickname, or advertising identifier.
6. Deleting your account
You can delete your account in the App at Me → Settings → Delete account, or request deletion by email without the App — see Delete your account. Deletion removes your email address, display name, nickname, avatar, Premium entitlement, rewarded-ad records and your Classic and Daily progress, and deletes your sign-in account. Your Ranked and Peak records stay on the leaderboards anonymously as “Deleted player” so that other players’ rankings do not change. A Premium purchase is unlinked from the deleted account and can be restored to a new account with the same App Store or Google Play account. Game data stored on your device stays there until you remove the App.
7. Children
The App is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, contact us and we will delete it.
8. Your rights
Depending on where you live — for example in the European Economic Area, the United Kingdom or California — you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To make a request, email support@ichat365.app. We will respond within the time required by applicable law and will not discriminate against you for exercising your rights. California residents: we do not sell personal information; personalized advertising can be turned off through the privacy options described above.
9. International transfers
Our servers are located in the United States. If you use the App from another country, your information is transferred to and processed in the United States.
10. Security
Data is sent over encrypted connections (HTTPS), access to our systems is restricted, and competitive results are verified on our servers. No method of transmission or storage is completely secure, but we work to protect your information.
11. Changes to this policy
We may update this policy. We will post the new version on this page with a new effective date and, for significant changes, notify you in the App.
12. Contact
Genframe LLC · support@ichat365.app
隐私政策
Genframe LLC（以下称「我们」）运营弈格扫雷手机应用（以下称「本应用」）。本政策说明本应用收集哪些信息、如何使用，以及您可以做的选择。如有疑问，请联系 support@ichat365.app。
1. 我们收集的信息
- 账户信息（仅在您登录时）。使用 Google、Apple、邮箱密码或（在提供时）Game Center、Google Play 游戏登录时，我们会收到用户标识，以及登录服务提供的电子邮件地址与显示名称。您也可以不登录，以游客身份游玩。
- 个人资料。您设置的昵称与头像，会在排行榜上向其他玩家显示。
- 游戏数据。对局结果（模式、难度、用时、步数、使用的提示、分数）、统计、每日挑战完成情况；排位赛与巅峰赛中您的每一步操作（翻开或标记了哪些格子、在什么时间），用于服务器核验成绩；以及段位、积分与赛季记录。
- 购买记录。购买会员（在提供时）时，App Store 或 Google Play 会向我们发送交易标识、商品与购买时间，用于发放与恢复会员。我们不会收到您的银行卡信息。
- 设备与使用数据。应用使用事件与随机生成的应用实例标识（Firebase Analytics 和我们的第一方使用统计）、崩溃与诊断信息（Firebase Crashlytics 和我们的第一方诊断上报），以及开始竞技比赛时的设备完整性令牌（Firebase App Check）。统计与崩溃数据不关联您的账户标识。
- 广告数据。本应用通过 Unity（ironSource）的广告聚合服务 Unity LevelPlay 展示激励广告，由其向广告合作方（例如 ironSource Ads、Unity Ads）请求广告。它们可能收集设备广告标识、设备信息、广告互动、诊断数据，以及根据 IP 地址推断的大致位置。是否展示个性化广告取决于您的同意，以及在 iOS 上的跟踪授权。
- 服务器日志。我们的服务器会记录 IP 地址与请求信息，用于安全与排查问题，只保留有限时间。
2. 我们如何使用信息
- 提供本应用，保存进度并在您的多台设备间同步。
- 运行排位赛、巅峰赛、赛季与排行榜，核验成绩、防止作弊。
- 提供会员与恢复购买。
- 展示激励广告，并确认广告已看完。
- 了解本应用的使用情况，修复崩溃并改进本应用。
- 保障服务安全，处理客服请求，遵守法律要求。
3. 信息的共享
- 其他玩家可以在排行榜上看到您的昵称、头像、段位、积分与竞技成绩。
- 为我们处理数据的服务商：Google（Firebase）、Unity（LevelPlay 广告聚合）及其广告合作方、InMobi（隐私同意管理）、Apple 与 Google（应用商店、Game Center 与 Google Play 游戏）、阿里云（我们的服务器，位于美国）。各服务商按其自身的隐私政策处理数据。
- 法律原因。在法律要求时，或为保护用户与服务的权利和安全时，我们可能披露信息。
- 业务转让。如 Genframe LLC 发生合并或收购，信息可能随交易转移。
我们不出售您的个人信息。
4. 您的选择
- 广告同意。在欧洲经济区、英国与瑞士，本应用会在展示个性化广告前征求您的同意。同意界面由 InMobi 的同意管理平台提供，它根据 IP 地址判断您所在地区，并把您的选择保存在设备上。您可以随时在「我的 → 设置 → 隐私选项」中更改。
- iOS 跟踪授权。本应用在使用设备广告标识前会请求您的许可，您可以在 iOS「设置」中更改。
- Android 广告标识。您可以在设备设置中重置或删除。
- 游客身份。登录是可选的；游客的进度只保存在本机。
5. 保存期限
账户与游戏数据在您的账户存在期间保存。删除账户后（见第 6 条），您的个人数据会立即从我们的在线系统中删除，并在备份到期后（15 天内）从备份中清除。服务器日志只保留有限时间。Firebase 统计与崩溃数据按 Google 的保留设置保存。第一方使用与诊断记录用于应用表现、故障排查和留存分析，遵循相同的使用统计选择，不包含账户标识、邮箱、昵称或广告标识。
6. 删除账户
您可以在本应用中「我的 → 设置 → 删除账户」删除账户，也可以不使用本应用、通过邮件申请删除，见删除账户。删除后，我们会删除您的电子邮件地址、显示名称、昵称、头像、会员权益、激励广告记录与经典、每日挑战进度，并删除您的登录账户。排位赛与巅峰赛记录会以「已删除玩家」匿名保留在排行榜上，以免其他玩家的排名突然变化。会员购买会与已删除的账户解除关联，之后可以用同一个 App Store 或 Google Play 账户恢复到新账户。保存在您设备上的游戏数据会一直保留，直到您删除本应用。
7. 儿童
本应用不面向 13 岁以下儿童，我们不会故意收集他们的个人信息。如您认为 13 岁以下儿童向我们提供了个人信息，请联系我们，我们会予以删除。
8. 您的权利
根据您所在地区（例如欧洲经济区、英国或美国加利福尼亚州），您可能有权访问、更正、删除或获取您的个人信息副本，反对或限制某些处理，以及撤回同意。请发送邮件至 support@ichat365.app 提出请求。我们会在适用法律规定的时间内答复，不会因您行使权利而区别对待您。加利福尼亚州居民：我们不出售个人信息；个性化广告可以按上文的隐私选项关闭。
9. 跨境传输
我们的服务器位于美国。如您在其他国家或地区使用本应用，您的信息会传输到美国并在美国处理。
10. 安全
数据通过加密连接（HTTPS）传输，系统访问受到限制，竞技成绩在我们的服务器上核验。任何传输或存储方式都无法做到绝对安全，但我们会尽力保护您的信息。
11. 政策更新
我们可能更新本政策。新版本会发布在本页面并注明新的生效日期；重大变更会在本应用中通知您。
12. 联系我们
Genframe LLC · support@ichat365.app