Minesweeper by Arcelo support
Contact us
Email support@ichat365.app. Please include your device model, the app version (Me → Settings → About) and what happened. We usually reply within two business days.
Common questions
Will I ever have to guess?
No. Every board can be solved by logic alone — you never have to guess.
Do I need an account?
No. Classic games and the daily challenge work as a guest. Classic works offline, and the app downloads daily challenges a few days ahead so you can play them offline too. Sign in (Google, Apple or email) to play Ranked and Peak and to keep your progress across devices.
I bought Premium. How do I get it on a new phone?
Open Me → Premium and tap “Restore purchases”, using the same App Store or Google Play account you bought it with. Signing in also restores Premium linked to your account.
What does Premium include?
Where offered, Premium is a one-time purchase that removes all ads. It never changes boards, time limits, scoring or rankings.
My ranked result looks wrong.
Every result is checked by our server. Email us with the time of the match and your nickname and we will look into it.
How do I delete my account?
In the app: Me → Settings → Delete account. Without the app: see Delete your account.
Policies
弈格扫雷 帮助与支持
联系我们
发送邮件至 support@ichat365.app。请写明手机型号、App 版本（我的 → 设置 → 关于）和遇到的问题，我们一般在两个工作日内回复。
常见问题
会遇到只能靠猜的局面吗？
不会。每一局都能靠纯逻辑推完，不需要猜。
一定要注册账号吗？
不需要。经典模式和每日挑战以游客身份就能玩；经典模式离线也能玩，每日挑战会提前下载几天的题目，离线时也能开始。登录（Google、Apple 或邮箱）后可以参加排位赛和巅峰赛，并在多台设备间同步进度。
买了会员，换手机后怎么恢复？
打开「我的 → 会员」，点「恢复购买」，使用购买时的 App Store 或 Google Play 账号即可。登录后，绑定在账户上的会员也会自动恢复。
会员包含什么？
在提供时，会员为一次买断，免除全部广告；不改变棋盘、时限、计分或排名。
排位成绩好像不对？
每一场成绩都由服务器核验。请把比赛时间和昵称发邮件给我们，我们会核查。
怎么删除账户？
在 App 内：我的 → 设置 → 删除账户。不安装 App：见 删除账户。